Home >> Training

Training

Advice House Training - Personal Independence Payment - level 2

Advice House training brought to you with the expertise of Citizens Advice Staffordshire North & Stoke-on-Trent

Our full Courses are 3 hours long unless otherwise stated and provide a good grounding for front-line advice staff.

Bite size courses are 90 minute courses

For people who need to signpost clients rather than giving in-depth advice

OR

For benefits which don’t need a full course to cover everything that you need to know

PIP level 2

Advice House Training - Personal Independence Payment level 1

Advice House training brought to you with the expertise of Citizens Advice Staffordshire North & Stoke-on-Trent

Our full Courses are 3 hours long unless otherwise stated and provide a good grounding for front-line advice staff.

Bite size courses are 90 minute courses

For people who need to signpost clients rather than giving in-depth advice

OR

For benefits which don’t need a full course to cover everything that you need to know

PIP level 1

Advice House Training - Universal Credit level 2

Advice House training brought to you with the expertise of Citizens Advice Staffordshire North & Stoke-on-Trent

Our full Courses are 3 hours long unless otherwise stated and provide a good grounding for front-line advice staff.

Bite size courses are 90 minute courses

For people who need to signpost clients rather than giving in-depth advice

OR

For benefits which don’t need a full course to cover everything that you need to know

Universal Credit level 2

Advice House Training - Universal Credit level 1

Advice House training brought to you with the expertise of Citizens Advice Staffordshire North & Stoke-on-Trent

Our full Courses are 3 hours long unless otherwise stated and provide a good grounding for front-line advice staff.

Bite size courses are 90 minute courses

For people who need to signpost clients rather than giving in-depth advice

OR

For benefits which don’t need a full course to cover everything that you need to know

Universal Credit level 1

Advice House Training - Overview of Welfare Reform

Advice House training brought to you with the expertise of Citizens Advice Staffordshire North & Stoke-on-Trent

  Our full Courses are 3 hours long unless otherwise stated and provide a good grounding for front-line advice staff.

Bite size courses are 90 minute courses

For people who need to signpost clients rather than giving in-depth advice

OR

For benefits which don’t need a full course to cover everything that you need to know

Overview of Welfare Reform

Advice House Training - Introduction to benefits

Advice House training brought to you with the expertise of Citizens Advice Staffordshire North & Stoke-on-Trent

Our full Courses are 3 hours long unless otherwise stated and provide a good grounding for front-line advice staff.

Bite size courses are 90 minute courses

For people who need to signpost clients rather than giving in-depth advice

OR

For benefits which don’t need a full course to cover everything that you need to know

Introduction to benefits

THE RIGHT START: Policies and Procedures

Funded by Staffordshire County Council

An introductory session for groups who are writing or refreshing their policies and procedures.   This workshop will cover the difference between a policy and a procedure and will outline best practice in the following policies:

  • Safeguarding

  • Equalities

  • Data protection

  • Health and safety

     

    Other sessions available:

  • Trustee roles and responsibilities

  • Policies and procedures