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Citizens Advice Staffordshire South West Update

Staffordshire South West Citizens Advice is still here to help. If you need advice, information or support, our staff and volunteers are still here, working to help you.

Our offices in Stafford, Stone, Cannock, Rugeley and South Staffordshire (Wombourne) are closed but we are available on the telephone, email or web chat.

We can still offer you the information, advice and support to anyone who needs us.

These are difficult times for us all, but please contact us and we will do our best to help.

TMT First Launches 'Lifelines4LovedOnes', Connecting people in hospital with their loved ones.

Authorised Samsung repair and service partner TMT First Ltd has launched a new initiative to help people isolated in hospital and suffering from the Covid-19 virus connect with their family.

Lifelines4LoveOnes refurbishes old, unwanted and faulty tablets and smart phones and donates them to NHS Hospitals to give to patients who are desperate to connect with loved ones.

YMCA Mediation Services Spring/Summer 2020

  1. Mediation Services continue as normal (see referral form and criteria at Page 4 of the attached document), using Skype and Messenger video meetings in place of face-to-face.
  2. As of Mon 20th April, we are also offering new short, intensive interventions: in support of young people and parents dealing with tensions due to ‘stay at home’ policies.
  • These will be 2-hour Skype or Messenger video meetings with one young person (12 – 18 years old) and parent(s).
  • The 2-hour intervention will include:

Covid-19 Update from New Era Perpetrator Services

New Era is the holistic Domestic Abuse (DA) service operating across Staffordshire and Stoke-on-Trent.  Offering help to all those affected by domestic abuse in Staffordshire or Stoke-on-Trent, it provides free and confidential support for victims, perpetrators and their families.

Information provided is subject to ongoing change as circumstances alter and the providers will endeavour to update through Bulletins where possible.

Police Contact for Volunteers

Some general advice for the voluntary organisations on Police contact:

  • If the volunteer believes a person is in imminent danger they should call 999.
  • If they believe a person is a victim of domestic or elder abuse but not in imminent danger they should call 101.
  • If they have general concerns about non urgent vulnerabilities they should report direct to Adult Social care on -

                         •   If the adult lives in Stoke-on-Trent: 0800 561 0015