Home >> Project Co-ordinator - Living with a long-term health condition

Project Co-ordinator - Living with a long-term health condition

Completed application forms are to be sent to the address at the end of the application form as soon as possible 

Contract type:  Fixed term contract until November 2021 - with possible 12-month extension 

Location:  Citizens Advice Mid Mercia, Church Gresley 

Salary:  £22,937 (FTE) per annum 

Work Pattern:  37.5 hours per week 

Start Date:  Mid- to late-January 2021 

Positive employment 

A criminal record will not necessarily be a bar to you being able to take up the job. 

We welcome applications from people with disabilities. 

Our CORE values 

Communicate: We will be consistent, positive, passionate, and listen. 

Ownership: We will be accountable, make a difference, meet deadlines, keep promises and have solutions. 

Respect: We will be honest, work with integrity, trust each other, be fair, tolerant and stand for equality. 

Effective: We will deliver quality, focus on detail and be professional. 

Overview of Citizens Advice Mid Mercia 

Citizens Advice Mid Mercia is an independent member of the Citizens Advice network, which is made up of the national charity and a network of local Citizens Advice members. 

Citizens Advice Mid Mercia delivers free, impartial, independent and confidential advice, training, peer support. Services are delivered across South Derbyshire, Derby city, East Staffordshire (Burton-upon-Trent and Uttoxeter) and Tamworth. 

Citizens Advice Mid Mercia has over 60 members of staff and many volunteers delivering services from four main offices and community venues. 

Background to the Service: 

The Expert Patient Programme (EPP) is a self-management programme for people living with a long-term condition. The aim is to support people by increasing their confidence, improving their quality of life and helping them to manage their condition more effectively. 

An expert patient is considered to be someone who: 

Feels confident and in control of their life 

Aims to manage their condition and its treatment in conjunction with healthcare professionals 

Communicates effectively with professionals and is willing to share responsibility for treatment 

Is realistic about how their condition affects them and their family 

Uses their skills and knowledge to lead a full life 

The self-management course is designed to assist those with a long-term condition to be an expert patient and includes the topics referred to in the Service Description below. 

Each course session is run by volunteer tutors who have been fully trained to provide a self-management course. 

Key responsibilities: 

The post holder has responsibility for the line management of volunteer tutors to include: recruitment, organisation of training, ongoing support and paperwork pertaining to the role. 

The post holder has responsibility for the co-ordination of recruitment of volunteer tutors. 

The post holder will need to be able to accumulate and analyse data for performance management and evaluation purposes. 

To be the main point of contact within the organisation for enquiries about the programme. 

Recruit, interview, support and manage volunteer tutors through their training, accreditation and beyond. 

Ensure volunteer tutors are trained, accredited and supervised according to identified good practice. 

Develop and co-ordinate a schedule of courses, to be delivered both online (via Zoom) and, post-pandemic, in a range of community venues within Derbyshire. 

Maintain a database of information for volunteers and provide regular reports/analysis of volunteer activity as required by the Stanford Licence agreement; maintain any other monitoring requirements that may be required as part of the project. 

Monitor and evaluate programme delivery outputs and outcomes. 

Keep up to date with the relevant policy, legislation, guidance and professional developments on a national and local level and contribute to the effective application of new policy initiatives. 

Develop and maintain effective policies and strategies for the management of volunteer tutors in line with national best practice. 

Person Specification: 


  • To be able to demonstrate line management of several staff / volunteers. 
  • Experience of managing and coordinating a project. 
  • Budget management, including resources for different courses and managing multiple projects and resources for different courses. 
  • Design, delivery and monitoring of community-based, adult learning or other types of training activities. 


  • The relationship between health, inequalities and relationships between people in communities. 
  • Behaviour change, health improvement and ‘self-management’ 
  • Participation and social change 

Capabilities and skill 

  • Highly organised and capable to lead by example, supporting a team of people to operate within structured systems and processes. 
  • Clear and skilled communicator in the context of diverse audiences, both verbally and in writing. This includes the ability to be effective one-to-one, through meetings, presenting to groups and at public events as well as the ability to listen to different perspectives and appreciate different ways of thinking. 
  • Ability to think creatively, systemically and critically about improvement in the context of health, community, development and social change. Ability to handle quantitative, qualitative and creative data and information relating to activity monitoring and impact evaluation. 
  • Able to use IT proactively and effectively, including Office 365, Excel, Microsoft Teams, Zoom, and how to work with social media. 
  • Be proactive and solution focused. 


  • Working collaboratively, with colleagues across the organisation for delivery and development. 
  • Promote and develop through difference and diversity in the workplace, in the community and in society. 
  • Learning from local participants, marginalized people and groups and those whose voices are least heard. Willingness to explore role of group learning, action research and/or social learning in processes of social change. 
  • Have an understanding and commitment to the aims and principles of Citizens Advice Mid Mercia. 


  • To ensure that accurate records are maintained and to monitor the outcomes of self-support programmes. 
  • To undertake any other duties commensurate with the post. 
  • Must hold a full driving licence. 
  • Be prepared to travel around the County of Derbyshire (outside of pandemic). 
  • Homeworking is considered for this post with a requirement to attend the office in Swadlincote when required. 

Other Job requirements 

Postholder must own a full clean driving licence, and have access to their own transport as role requires travel within Derbyshire County (outside of pandemic). Travel expenses are paid. 


25 days annual leave plus bank holidays pro rata. 

Up to 5% pension contribution. 


Please visit Citizens Advice Mid Mercia’s website for an application form and job guidance notes here.

Completed application forms are to be sent to the address at the end of the application form as soon as possible