Home >> Peer Support Coordinator - Carers

Peer Support Coordinator - Carers

Closing Date: Wednesday 25 November 2020

Salary: £20,849, pro-rata – actual salary £12,509 

Hours of Work: Part-time 22.5 hours per week – exact working days are flexible, Monday to Friday 9:00 – 17:00 

​Department: Carers

Location: Citizens Advice Mid Mercia – Derby City Centre and other Derby venues  

Status: Permanent

Interview Date: Not yet known

Start Date: ASAP


Positive Employment

A criminal record will not necessarily be a bar to your being able to take up the job.

We welcome applications from people with disabilities.


Our CORE Values

Communicate: We will be consistent, positive, passionate, and listen.

Ownership: We will be accountable, make a difference, meet deadlines, keep promises and have solutions.

Respect: We will be honest, work with integrity, trust each other, be fair, tolerant and stand for equality.

Effective: We will deliver quality, focus on detail and be professional.


Overview of Citizens Advice Mid Mercia

Citizens Advice Mid Mercia is an independent member of the Citizens Advice network, which is made up of the national charity and a network of around 300 local Citizens Advice members.

Citizens Advice Mid Mercia delivers free, impartial, independent and confidential advice, training, peer support and advocacy services to approximately 22,000 people each year. Services are delivered across South Derbyshire, Derby city, East Staffordshire (Burton-upon-Trent and Uttoxeter) and Tamworth.

Citizens Advice Mid Mercia has over 60 members of staff and volunteers delivering services from four main offices and community venues.


The Service

Citizens Advice Mid Mercia is set to deliver a new service in Derby City called Universal Services for Carers, which will offer access to support, training, advice and information to help carers in their caring role. 

The aim of the Service is preventative, ensuring Carers do not reach crisis point, keeping them well and ensuring Carers can retain their caring role for as long as possible. 

Citizens Advice Mid Mercia will be providing Carers in the City with the following services: 

1. Information, advice and guidance 

2. Training  

3. Well-being activities  

4. Support and peer support  

5. Carers Clinics in conjunction with GP services 


The Role

To support carers in creating and facilitating new, and developing existing, peer support groups and activities (with the goal of them being peer-lead) and to act as an ongoing point of contact for these groups. To think creatively about how peer support activities and services can be implemented and facilitated in today’s changing world circumstances – this includes the use of online and digital spaces and technology.  


Role Profile


  • Maintain own diary, calendar and records as required; 
  • Produce marketing/informational/educational material for peer support groups and activities for distribution across the community and to relevant professionals and organisations; 
  • Contribute to the monthly newsletter on peer support activities and relevant topics. 

Direct Peer Support Work 

  • Support the establishment and development of carer peer support groups, events and activities in community locations/workplaces, as well as online and on digital platforms, including at weekends and evenings, where necessary;  
  • Support such groups in using social media to develop their community presence and to support carers online, such as through the development of online forums, Facebook pages, YouTube channels and so on; 
  • Support in the development of specialist peer groups for special interests and needs and facilitate meetings and activities and specialist sessions; 
  • Support groups with identifying relevant venues for meetings and activities, including accessing online/digital spaces; 
  • Support groups with constituting and becoming peer-led and self-funded; 
  • Support groups in liaising and working with other relevant and interested groups and partners. 


  • Provide guidance, support and supervision for Volunteer Peer Support Coordinators and ensure all have completed necessary training and are competent. 

 Data Collation and Reporting 

  • Input and analyse data in databases and spreadsheets to monitor the development and impact of the peer support aspect of the Service; 
  • Keep up to date, accurate and relevant records of all support provided, groups organised and their development and the implementation/success in the form of weekly, monthly and quarterly statistics/reports – these are to be delivered on time to the Service Manager and will feed into the Service’s quarterly report; 
  • Contribute to Citizens Advice Research and Campaigns work, ensuring that issues affecting the support of carers are taken up locally, regionally and nationally. 

Other Duties and Responsibilities  

  • Any other relevant duties as required by the Service Manager to ensure the smooth running of the Service; 
  • Ensure that work undertaken reflects and supports the Citizens Advice services equality and diversity strategy; 
  • Provide a service that is based on sensitivity and respect for clients and that maintains confidentiality; 
  • Approach all tasks with passion, enthusiasm and drive; 
  • Assist in the overall promotion of the Service and its goals. 


Person Specification



  • Work experience in similar peer support focused roles; 
  • Experience of supporting groups; 
  • Experience of arranging events and activities; 
  • Experience of utilising social media and online/digital spaces; 
  • Experience of collecting data and producing reports. 


  • Work experience of the charity and voluntary sectors; 
  • Experience of supporting unpaid Carers; 
  • Experience of leading peer support groups and activities. 




  • Sound knowledge of issues faced by unpaid carers; 
  • Clear understanding of the issues involved in setting up peer support groups and activities, both in person and digitally; 
  • Clear understanding of the Carers Service, it’s purpose, clients and peer support provision; 
  • Knowledge of databases, spreadsheets and data analysis. 


  • Sound knowledge of utilising online/digital spaces to good effect;  
  • Knowledge of the benefits of peer support and related activities and events; 
  • Knowledge of supporting specialist interest groups, such as groups for those living with Dementia or Learning Disabilities. 




  • Excellent written and oral communication skills and ability to communicate with teammates, professionals and the public/clients; 
  • Ability to work on own initiative and to prioritise own workload and meet deadlines; 
  • Ability to think of new initiatives and alternative methods of hosting groups, events and activities – including the use of digital spaces and technology; 
  • Ability to keep accurate records of all activities.  


  • Understanding of the needs of vulnerable groups; 
  • Understanding the benefits of peer support; 
  • Skilled at supporting groups/developing peer support; 
  • Proven ability of delivering activities and events, especially on digital platforms; 
  • Highly skilled at implementing new strategies. 




  • An understanding and commitment to the aims, principles and policies of the Citizens Advice; 
  • Commitment to Citizens Advice Mid Mercia’s Core Values; 
  • Passionate commitment to team working and good communication within a team. 


  • Commitment to quality customer care; 
  • Commitment to improving the lives of Carers. 




Driving Licence and access to own vehicle. 


Willing to be flexible and adaptable in meeting the needs of the service. 


Probation Period

6 months – with possible extension if performance review is required.



25 days annual leave plus bank holidays pro rata.

Up to 5% pension contribution.

Training and development opportunities 



Please visit our website for an application form and job guidance notes here:


Completed application forms are to be sent to the address at the end of the application form by 25th November 2020.

In accordance with Citizens Advice national policy, the successful candidate may be screened by the DBS.