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Healthwatch Staffordshire - Care Navigation survey

Tue 12 Nov 2019

The Primary Care Team at the CCG have commissioned Healthwatch Staffordshire to conduct a patient engagement survey on Active Signposting (also known as ‘Care Navigation’) across South and East Staffordshire.  Active Signposting can have a valuable impact in helping patients/carers see the most appropriate professional or service first time.  We recognise all of the hardwork of Receptionists across the area to help patients and carers.

This survey is so we can gather patient and carer feedback and views on Active Signposting. The survey will focus on understanding how comfortable patients are with the process, how confident they are in the Receptionists understanding their needs, patients’ knowledge of alternative health professionals and services they can access and then their overall satisfaction.

Healthwatch along with the Primary Care Team have developed a short survey. Please see link below:

https://engagingcommunities.researchfeedback.net/s.asp?k=157164154928

Healthwatch are hoping to get a good reach for the online survey, and are also carrying out paper surveys in 21 Practices. They are gathering feedback on all Practices in Stafford & Surrounds, Cannock, Rugeley, Lichfield, Burntwood, Tamworth, South Staffs and East Staffs, and would be very grateful if you could spend a few minutes completing the survey yourselves, and also sharing it with friends and colleagues for them also to complete it.