Home >> News >> Do you have experience of using health and social care services during the coronavirus pandemic?

Do you have experience of using health and social care services during the coronavirus pandemic?

Tue 14 Jul 2020

Healthwatch Stoke-on-Trent and Healthwatch Staffordshire, the local independent champions for health and social care have worked with Together We’re Better including Stoke-on-Trent City Council and Staffordshire County Council on a collaborative piece of work to devise a coronavirus impact survey, which asks members of the public about their experiences of health and social care services during the coronavirus pandemic. The survey largely focuses on coronavirus experiences, long-term health conditions, mental health and digital engagements. 

Coronavirus has led to unfamiliar changes to the way health and social care services provide care, for example, postponed or digital appointments, stricter hospital and care home protocols and a challenge to pharmacy medication distribution. 

We would like to hear public experiences from anyone living in Stoke-on-Trent and Staffordshire. Capturing and sharing the voice of the people will ensure that we are better equipped to understand the full impact that coronavirus has had on people’s lives. We in turn will inform health and social care providers constructively. 

Insightful health and social care experiences during the pandemic could include positive or negative experiences of:

• Usefulness of coronavirus information and advice

• Health and social care appointments

• Effectiveness of digital engagement 

• Mental health support 

• Emergency care

• The support for long-term health conditions 

• Caring for others during isolation 

Chief Officer of Healthwatch Stoke-on-Trent and Healthwatch Staffordshire, Simmy Akhtar said, “We have worked in partnership with Together We’re Better which includes both Local Authorities to develop a survey which allows the public to share their health and care experiences during this global pandemic. Findings will inform their conversations about what worked well for the public, what did not work well, what could be better and how it could be better.”  

“I would ask as many people as possible take this opportunity to share their experiences and ideas with us so that we can share this with health and social care leaders to support the provision of the right services in the right place for our local communities – services must meet needs as best as possible.”

Sir Neil McKay, Independent Chair of Together We’re Better, said: “We need to fully understand peoples’ experiences during the pandemic. During the lockdown, services have had to adapt at unprecedented pace. In some cases, we have done things that had been an aspiration because they became a necessity, and generally patients seemed to have been understanding of the need for change.”

“As we move towards recovery it would be wrong to simply go back to doing things the “old” way without properly considering whether we have found new ways of doing things that could bring long-term benefits. I hope as many people as possible will tell us of their experiences.”

The coronavirus impact survey can be completed at: https://engagingcommunities.researchfeedback.net/s.asp?k=159462856403

The survey can also be found on Healthwatch Stoke on Trent and Healthwatch Staffordshire's website. The survey will be anonymous, and information gathered will not be used for any other purposes. 

The findings of the survey will be published on Healthwatch Stoke-on-Trent and Healthwatch Staffordshire’s websites.