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Covid-19 Update from New Era Perpetrator Services

Thu 9 Apr 2020

New Era is the holistic Domestic Abuse (DA) service operating across Staffordshire and Stoke-on-Trent.  Offering help to all those affected by domestic abuse in Staffordshire or Stoke-on-Trent, it provides free and confidential support for victims, perpetrators and their families.

Information provided is subject to ongoing change as circumstances alter and the providers will endeavour to update through Bulletins where possible.

Perpetrator Services

New Era perpetrator services have effected their Business Continuity Plan which means that group delivery of accredited programmes including Building Better Relationships (BBR) and activity interventions including Spectrum will cease to be delivered from Friday 20 March 2020 for an initial two week period.  New Era perpetrator services are currently fully staffed though awaiting government direction as to their involvement or not as ‘keyworkers’.

The service will continue to deliver perpetrator case management services but in a one to one setting only and within probation premises.

Referral Mechanisms

There are various ways to refer into New-Era.  Referral forms have been widely circulated and include the email address to submit them to. 

For Victim Services

The preference is for referral via CJSM (new-era@victimsupport.cjsm.net) as this allows us to respond securely;

An alternative is referral via Egress (new-era@victimsupport.org.uk) choosing ‘Official Sensitive’ which also allows New Era to respond securely;

You can also refer direct to new-era@victimsupport.org.uk from a secure outgoing email address.  However, please note that New Era victim services cannot respond via this email.

Please note again that partner agencies should not refer victims by dialling the 0300 303 3778 number as this is dedicated for self-referrals/helpline only.

For Perpetrator Services

For referrals to the perpetrator service please use new-era@rrpgov.uk

Referring to/phoning New Era Victim and Perpertrator Services

Victim Referral Process:  Primary Email: new-era@victimsupport.cjsm.net      

Perpetrator Referral Process:  Email: new-era@rrpgov.uk

To telephone New Era

Victim Service – 0300 303 3778

Perpetrator Service – 01785 601690