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Beware of the latest Track and Trace Phone Scam

Wed 24 Jun 2020

If you're contacted by the NHS Test and Trace service, you will NOT be asked to provide any passwords, bank account details or pin numbers.  If in doubt hang up the phone! 

‘Good morning, I'm calling from the NHS track and trace service. According to our system, you are likely to have been in close proximity to someone who has tested positive for COVID-19. This means that you now need to self-isolate for 7 days and take a COVID-19 test.'

'OK. Can you tell me who that person was?'

'I'm not able to tell you that. That is confidential information.'

'Right….so ....'

'But you do need to be tested within the next 72 hours. So can I just get the best mailing address so that we can send a kit to you?'

'OK (gives address)'

'Thank you - and I just need to take a payment card so that we can finalise this and send the kit to you.'

'Sorry - a payment card? I thought this was all free?'

'No - I'm afraid not. There is a one-off fee of £50 for the kit, and test results. Could you read off the long card number for me, please, when you're ready.'

'No - that's not right. This is part of the NHS so there's no charge.'

'I'm afraid there is. Can you give me the card number please - this is very important, and there are penalties for not complying.'


Some tips from Citizens Advice if you’re worried you or someone you know is being scammed:

  • Look into installing a call blocker to help combat telephone scams
  • Talk to your or their bank immediately if there is any suspicious activity or transactions from their account or credit cards
  • Report the scam to Citizens Advice who will give you advice on what to do next and report the scam to Trading Standards

People can report online scams to Citizens Advice Scams Action service online at https://www.citizensadvice.org.uk/consumer/scams/get-help-with-online-scams/ or on 0808 2505050.