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Policies and procedures

Policies and Procedures form the basis for the work of an organisation and provide the guiding principles that they will follow. They should be working documents that are reviewed on a regular basis. 

It is important that they are clear and well written so that they can support effective decision making, however the terms Policies and Procedures are often used interchangeably without an understanding of the difference between them. They can be defined as follows:-

Policy – a set of rules that an organisation follows

Procedure – how the policy should be implemented – who will do what, what documentation is required

Support Staffordshire can help with

Whether you are a new group just starting out or an established organisation looking at best practice, Support Staffordshire can advise and guide you. Common policies and procedures are listed below but we can also support you if you require something a little more bespoke.

  • Health & Safety
  • Safeguarding
  • Lone Working
  • Data Protection
  • Information management
  • Equalities
  • Complaints, comments and compliments
  • Conflicts of Interest
  • Communications
  • Whistleblowing


Our latest model policies are coming soon. To discuss your current requirements please contact your nearest locality office to access our current range of templates. You may also find the following useful:-



For further information, or an informal chat, about how we can help you on this subject or any other, please contact your locality office during their opening hours, or on 0300 777 1207 anytime Monday to Friday, 9am - 4pm. You can also email us at consultancy@supportstaffordshire.org.uk