Policies and Procedures form the basis for the work of an organisation and provide the guiding principles that they will follow. They should be working documents that are reviewed on a regular basis.
It is important that they are clear and well written so that they can support effective decision making, however the terms Policies and Procedures are often used interchangeably without an understanding of the difference between them. They can be defined as follows:-
Policy – a set of rules that an organisation follows