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Training courses

Below you will find details of training offered by Support Staffordshire and other organisations. 

For details of other future training from Support Staffordshire, please visit out Training Overview page.

Citizens Advice logo

When

Mon 27 Feb -
10:00 am to 1:00 pm

Where

City Central Library (Tolkien Room), Bethesda Street, Hanley, Stoke-on-Trent, ST1 3RS

Advice House training brought to you with the expertise of Citizens Advice Staffordshire North & Stoke-on-Trent

Benefits for jobseekers and sanctions

Mon 27th February, 10am-1pm

Citizens Advice logo

When

Mon 27 Feb -
2:00 pm to 3:30 pm

Where

City Central Library (Tolkien Room), Bethesda Street, Hanley, Stoke-on-Trent, ST1 3RS

Advice House training brought to you with the expertise of Citizens Advice Staffordshire North & Stoke-on-Trent

The Benefit Cap – bite size

Mon 27th February, 2pm-3.30pm

Originally justified as a measure to peg benefit entitlement at no more than the average wage, the ‘Benefit Cap’ has been reduced substantially.  This course, for advisers of all levels of experience, looks at who is exempt, which benefits count towards the Cap and some options that can help if you are affected.

When

Tue 28 Feb -
9:30 am to 12:30 pm

Where

Tamworth Library, Corporation Street, Tamworth, B79 7DN

Involving volunteers takes time and planning but doing this effectively will ensure that you meet the needs of your organisation as well as providing the volunteer with a good experience. This workshop is designed to help you improve your programme, attracting volunteers as well as retaining them. It will cover:

  • Volunteer policies

  • Writing effective role descriptions

  • Recruitment

  • Support and supervision

  • Retention of volunteers

Other sessions available:

Citizens Advice logo

When

Tue 28 Feb -
10:00 am to 1:00 pm

Where

City Central Library (Tolkien Room), Bethesda Street, Hanley, Stoke-on-Trent, ST1 3RS

Advice House training brought to you with the expertise of Citizens Advice Staffordshire North & Stoke-on-Trent

Case Law for use in PIP and ESA appeals

Tue 28th February, 10am-1pm

Citizens Advice logo

When

Wed 1 Mar -
10:00 am to 1:00 pm

Where

City Central Library (Tolkien Room), Bethesda Street, Hanley, Stoke-on-Trent, ST1 3RS

Advice House training brought to you with the expertise of Citizens Advice Staffordshire North & Stoke-on-Trent

The introduction of Universal Credit will mean that people who are transferring from Tax Credits to Universal Credit part way through a tax year may receive a demand for repayment of a Tax Credit overpayment. This session will cover dealing with Tax Credit overpayments and how to dispute or appeal Tax Credit decisions.

 

Citizens Advice logo

When

Wed 1 Mar -
2:00 pm to 3:30 pm

Where

City Central Library (Tolkien Room), Bethesda Street, Hanley, Stoke-on-Trent, ST1 3RS

Advice House training brought to you with the expertise of Citizens Advice Staffordshire North & Stoke-on-Trent

DLA to PIP - bite size

Wednesday 1st March 2017, 2pm-3.30pm

With most people claiming DLA due to be ‘invited’ to claim PIP instead, this course looks at the similarities and differences between the two benefits, when and how the change-over happens and the options for a claimant unhappy with their PIP award.

Citizens Advice Logo

When

Mon 6 Mar -
10:00 am to 1:00 pm

Where

City Central Library (Tolkien Room), Bethesda Street, Hanley, Stoke-on-Trent, ST1 3RS

Advice House training brought to you with the expertise of Citizens Advice Staffordshire North & Stoke-on-Trent.

Benefits for Pensioners

Monday 6th March 2017, 10am-1pm

This session will cover entitlements to Pension Credit and State Retirement Pension including changes introduced in April 2016

“The exercises that we did helped to get a better understanding”

 

Citizens Advice Logo

When

Mon 6 Mar -
2:00 pm to 3:30 pm

Where

City Central Library (Tolkien Room), Bethesda Street, Hanley, Stoke-on-Trent, ST1 3RS

Advice House training brought to you with the expertise of Citizens Advice Staffordshire North & Stoke-on-Trent

Benefits after a death - bite size

Monday 6th March 2017, 2pm-3.30pm

This session is suitable for social workers and support workers who work with the bereaved.  We will look at what a widow, widower or bereaved family member needs to do following the death of a loved one and entitlements to social funeral payments and bereavement benefits.

When

Tue 7 Mar -
9:30 am to 4:30 pm

Where

Royal British Legion, 76 Eastgate Street, Stafford, ST16 2NG

This one day course provides organisations and individuals first aid to an appointed person level and aimed at those personnel that are working in low level risk such as offices, voluntary organisations, shops and schools; or those that are volunteering or seeking employment. This is a Health and Safety Approved Centre workshop where the assessment is in the form of continuous assessment and oral questioning.

This course will cover:

Citizens Advice Logo

When

Tue 7 Mar -
10:00 am to 1:00 pm

Where

City Central Library (Tolkien Room), Bethesda Street, Hanley, Stoke-on-Trent, ST1 3RS

Advice House training brought to you with the expertise of Citizens Advice Staffordshire North & Stoke-on-Trent

Employment & Support Allowance level 1

Tuesday 7th March, 10am-1pm

Employment and Support Allowance (ESA) was introduced in October 2008 to replace Incapacity Benefit, Severe Disablement Allowance and Income Support for people who are unable to work due to ill-health or disability.  This session will examine the ESA assessment criteria and who should be exempt from assessment.

Citizens Advice Logo

When

Tue 7 Mar -
2:00 pm to 5:00 pm

Where

City Central Library (Tolkien Room), Bethesda Street, Hanley, Stoke-on-Trent, ST1 3RS

Advice House training brought to you with the expertise of Citizens Advice Staffordshire North & Stoke-on-Trent

Employment & Support Allowance level 2

Tuesday 7th March 2017, 2pm-5pm

This is a session for more experienced advisers who are assisting service users to claim ESA and to appeal ESA decisions.  This session will also look at recent Upper Tribunal decisions and how these can be used when completing Mandatory Reconsideration and Appeal paperwork.

Citizens Advice Logo

When

Wed 8 Mar -
10:00 am to 1:00 pm

Where

City Central Library (Tolkien Room), Bethesda Street, Hanley, Stoke-on-Trent, ST1 3RS

Advice House training brought to you with the expertise of Citizens Advice Staffordshire North & Stoke-on-Trent.

Personal Independence Payment level 1

Wednesday 8th March 2017, 10am-1pm

Citizens Advice Logo

When

Wed 8 Mar -
2:00 pm to 5:00 pm

Where

City Central Library (Tolkien Room), Bethesda Street, Hanley, Stoke-on-Trent, ST1 3RS

Advice House training brought to you with the expertise of Citizens Advice Staffordshire North & Stoke-on-Trent.

Personal Independence Payment level 2

Wednesday 8th March 2017, 2pm-5pm

This is a session for more experienced advisers who are assisting service users to claim PIP and to appeal PIP decisions.  This session will also look at recent Upper Tribunal decisions and how these can be used when completing Mandatory Reconsideration and Appeal paperwork.

Citizens Advice Logo

When

Mon 13 Mar -
10:00 am to 1:00 pm

Where

City Central Library (Tolkien Room), Bethesda Street, Hanley, Stoke-on-Trent, ST1 3RS

Advice House training brought to you with the expertise of Citizens Advice Staffordshire North & Stoke-on-Trent.

This half-day course is suitable for advisers with some experience of giving benefits advice and will examine the Universal Credit Regulations, how entitlement to Universal Credit is calculated, the conditionality rules and work-related activities that claimants will be expected to undertake.

Citizens Advice Logo

When

Mon 13 Mar -
2:00 pm to 5:00 pm

Where

City Central Library (Tolkien Room), Bethesda Street, Hanley, Stoke-on-Trent, ST1 3RS

Advice House training brought to you with the expertise of Citizens Advice Staffordshire North & Stoke-on-Trent.

This session will look at some of the complications that can arise for UC claimants, including changes of circumstances, claimants who are self-employed, payments at the end of employment, the benefit cap, in-work conditionality, deductions from benefit and transitional protection issues.

“Course was brilliant. Answered all my questions.”