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Advice House Training - Overview of Welfare Reform

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Advice House training brought to you with the expertise of Citizens Advice Staffordshire North & Stoke-on-Trent

  Our full Courses are 3 hours long unless otherwise stated and provide a good grounding for front-line advice staff.

Bite size courses are 90 minute courses

For people who need to signpost clients rather than giving in-depth advice


For benefits which don’t need a full course to cover everything that you need to know

Overview of Welfare Reform

This session is suitable for social workers and support workers who do not have specialist knowledge of the benefit system. It will give an overview of the welfare reforms which have been introduced by the Welfare Reform Act 2012, including Personal Independence Payment, Universal Credit, the under-occupancy deductions for social tenants (‘bedroom tax’), changes to the social fund, Council Tax Support, and the benefit cap.

“I felt the delivery was excellent. Pitched at the right standard for the lay person to understand.” “Very knowledgeable trainer.” “Good overview for me as I am relatively new to the role.”

Event map

Hanley CAB, Advice House, Cheapside, Hanley, Stoke-on-Trent, ST1 1HL

Filed under: Training  Stoke-on-Trent